Welcome to our Super Cleaning Services
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Cleaning Services
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Frequently Asked Questions
I'm new to this, how does it work?
Depending on the service required you either give us a call/email or you can fill in the request a free quote form.
How do I pay for my service?
We don’t take money upfront, you will only be charged after the cleaning. You can pay cash or bank transfer after the cleaning, either way you will receive your invoice in 24 hours.
What does End of Tenancy Cleaning includes?
Our End Of Tenancy service is a top-to-bottom, intensive clean carried out with a high attention to detail we will leave your property in order and ready for the next tenant.
Our End Of Tenancy Cleaning Service Includes the following:
- High Dusting
- Worktops and Surfaces Cleaned
- Surfaces Polished
- Blinds and Window Sills Cleaned
- Toilets Deep Cleaned and Descaled
- Sinks Deep Cleaned and Descaled
- Showers and Baths Deep Cleaned and Descaled
- The Kitchen Deep Cleaned Including Cupboards
- Hob and Extractor Fan deep-cleaned
- White Goods – Fridge/Freezer
- Skirting Boards Cleaned
- Hoovering and Mopping
- %100 deposit back guaranteed
What if I am not satisfied with the cleaning?
We do our best to make our customers happy and keep working on improving the quality of our service. However, if you are not satisfied with how your home was cleaned, please, let us know as soon as possible and tell us what exactly went wrong and we will come back and do a free re-clean within 7 days.
Do you have public liability insurance?
Yes we do.
Our insurance covers for breakages plus any accidents to our staff members. We’re happy to provide you with a copy of our insurance certificate should you wish to validate it.
What happens with my data?
We know how important your safety is, and we are very cautious with your personal information. Therefore, we don’t share your data with any other 3rd parties. You can request your data to be deleted at any time by sending us an email. Your data will be deleted automatically after one year.
Do I need to be home during the cleaning?
Someone should give the cleaners access to the property prior to the cleaning. If you cannot be there please leave the key at a safe place for our cleaners with clear instructions.
What types of cleaning services do you offer?
Super Cleaners offers a wide range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, and special event cleaning. We tailor our services to meet your specific needs.
Are your cleaners trained & background checked?
Yes, all our cleaners are thoroughly trained, experienced, and undergo background checks. Your safety and satisfaction are our top priorities.
What areas do you serve?
Super Cleaners provides services in Portsmouth, Southampton and surrounding areas. If you’re unsure whether we cover your area, please don’t hesitate to contact us for more information.
Do I need to provide cleaning supplies & equipment?
No, you don’t need to worry about providing cleaning supplies or equipment.The Super Cleaners comes fully equipped with high-quality cleaning products and tools to ensure a thorough and efficient cleaning experience.
Where can I provide feedback?
If you would like to give us feedback please email info@thesupercleaners.co.uk or alternatively use our Chekatrade, Google or Facebook page.
What if I have more questions?
If your questions are still not answered please give us a call or an email and we will be more than happy to help.
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